How to Mark a Bank Transfer as Paid

When receiving payments via bank transfer, you'll need to manually verify the payment and mark it as paid in your Raised Dashboard. This guide walks you through the process.

Before You Begin

Before marking any payment as paid, ensure:

• You have access to your bank account statements or online banking
• You have the reference code for the payment you're verifying
• The funds have actually arrived in your bank account

Step-by-Step Process

1. Access Your Dashboard

   • Log in to your Raised Dashboard
   • Select the relevant fundraiser

2. Locate the Order

   • Click "View all orders"
   • Find the specific order you want to mark as paid
   • Use the reference code to match the bank transfer to the correct order

3. Update Payment Status

   • Click "Manage" on the target order
   • Select "Modify" next to "Payment Status"
   • Check the "Paid" box
   • Click "Save" to confirm the change

Important Considerations

• Always Verify First: Check that you have received the funds in your bank account before marking any payment as paid
• Reference Codes: Match the reference code from the bank transfer exactly with the order to ensure you're marking the correct payment
• Keep Records: It's good practice to maintain your own record of which payments you've verified and marked as paid
• Regular Checking: Set a routine to regularly check and reconcile bank transfers to keep your payment tracking up to date

Need Help?

If you're having trouble matching a bank transfer to an order or need assistance with payment management, please contact our support team for help.