Question 1

What is Raised?

Accepted Answer

Raised is a fundraising platform for schools, clubs, community groups, and individuals. You can sell products from wholesalers, run crowdfunding campaigns, or accept direct sales, all from one place.

Question 2

How do I start a fundraiser?

Accepted Answer

Sign up for a free account, create a campaign, add your products or set a goal, and share the link. Most fundraisers are live within a few minutes.

Question 3

Is Raised free to use?

Accepted Answer

There are no setup fees or monthly subscriptions. If supporters pay by bank transfer or cash, there are zero fees. For credit card payments, standard processing fees and a platform fee apply.

Question 4

What are the credit card processing fees?

Accepted Answer

In New Zealand, online payments are 2.65% + $0.30 per transaction. Tap to Pay payments are 2.6% + $0.20. In Australia, online payments are 1.7% + A$0.30. These rates apply to local cards; international cards cost a little more.

Question 5

What is the platform fee?

Accepted Answer

There is a 5% platform fee on credit card transactions, as well as the Stripe processing fee.

Question 6

Who pays the fees?

Accepted Answer

In New Zealand, fees are added to the customer's order total by default, so the fundraiser keeps 100% of the sale price. Card surcharges are not allowed in Australia, so there the fees are built into the prices supporters see, with nothing added at checkout, and you receive your full price on local cards. Australian donations have their fees taken out of the donation unless the donor chooses to cover them. In either country you can choose to absorb fees yourself.

Question 7

What payment methods are supported?

Accepted Answer

Product fundraisers can accept credit and debit cards (via Stripe), bank transfers, and cash, and you can offer several at once. Crowdfunding campaigns accept card payments only. In Australia, fundraisers with card fees built into their prices are card only as well.

Question 8

How do I get paid?

Accepted Answer

For bank transfer and cash payments, funds go directly to you. For credit card payments, Stripe processes the payment and deposits it into your connected bank account.

Question 9

What types of fundraiser can I run?

Accepted Answer

You can run product fundraisers (selling pies, cheese, Cookie Time, and other products from wholesalers), crowdfunding campaigns where people donate towards a goal, ongoing donation pages with no end date, or direct sales.

Question 10

Where is Raised available?

Accepted Answer

Raised is available in New Zealand and Australia.

Question 11

Is there a mobile app?

Accepted Answer

Yes. Raised has a mobile app for iOS and Android that includes Tap to Pay, order management, and campaign management. The website is also fully mobile-friendly.

Question 12

What is Tap to Pay?

Accepted Answer

Tap to Pay lets you accept contactless card payments in person using just your phone (iPhone XS or later on iOS 17.6+, or an NFC-capable Android phone on Android 11+). No card reader or extra hardware needed.

Question 13

How do wholesaler fundraisers work?

Accepted Answer

You partner with a wholesaler on Raised, select products from their catalogue, and sell them through your campaign. When the fundraiser ends, the wholesaler fulfils the order.

Question 14

Can I customise my fundraising page?

Accepted Answer

You can add a banner image, set a theme colour, write a description, and add a custom thank you message for order confirmation emails.

Question 15

Can I create multiple campaigns?

Accepted Answer

Yes. You can create unlimited campaigns under one account, which is useful for organisations running multiple fundraisers throughout the year.

Question 16

Can I take school lunch orders with a different menu each day?

Accepted Answer

Yes. Give each collection location its own menu by ticking the sections it offers. Parents choose their day first and only see that day's menu. You can also close orders for each day at a set time, such as 9am on the day.

Question 17

Can I stop orders for one pickup but keep the others open?

Accepted Answer

Yes. Each collection location can have its own order cutoff. After that time supporters can no longer choose it, and your other pickups stay open until their own cutoff or the end of the campaign.

Question 18

Can we set one fundraising goal across several campaigns?

Accepted Answer

Yes. Create an overall goal with your target and link the campaigns that count towards it, such as a colour run, a product fundraiser and a donation page. Raised adds up what each one has raised, plus any money you record as raised offline, into one total.

Question 19

Can we put a fundraising thermometer on our school website?

Accepted Answer

Yes. Every overall goal has embed code for a thermometer, progress bar or percent ring. Paste it into a Code, HTML or Embed block on your website and it shows the current total each time the page loads.

Question 20

Can cash raised offline count towards our goal?

Accepted Answer

Yes. Add it to the goal as a manual donation, for example a cash mufti day or a grant. It counts towards the goal only and does not change any campaign, payout or receipt.

Question 21

Can we choose the link and colour for our goal?

Accepted Answer

Yes. You choose the goal page link, such as raised.nz/p/goal/riverside-playground, and the colour of the thermometer, including your own school colour as a hex code.

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