Privacy Policy

Raised ("we", "our", "us") is committed to protecting your privacy and personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Information We Collect

We collect the following types of personal information:

• Name and contact details
• Organisation information
• Payment and banking information
• Donation history and preferences
• Website usage data
• Communications with us

How We Use Your Information

We use your personal information for the following purposes:

• Processing donations and payments
• Managing your account and fundraising campaigns
• Providing customer support
• Sending important updates and notifications
• Improving our services
• Complying with legal obligations

Information Sharing and Disclosure

We may share your personal information with:

• Payment processors and financial institutions
• Service providers who assist in operating our platform
• Legal and regulatory authorities when required

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, modification, or disclosure. This includes:

• Encryption of data in transit and at rest
• Secure access controls
• Regular security assessments
• Staff training on data protection

Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of your personal information
• Be informed about how your information is being used
• Know whether we hold personal information about you
• Request deletion of your personal information in certain circumstances

Overseas Data Transfers

We may transfer your personal information to overseas recipients, including service providers located outside New Zealand. We ensure that any such transfers comply with the Privacy Act 2020 and that appropriate safeguards are in place.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, sending you a notification.

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