Help Center
Find answers to common questions and learn how to make the most of Raised.
Organisers
Guides for organisations running fundraising campaigns on Raised.
Getting Started
Learn the basics of using Raised for your fundraising needs
Crowdfunding
Run an online donation campaign: crowdfunding, contribution amounts, and matched giving
Setting Up & Managing Campaigns
Create, configure, pause, and manage your fundraising campaigns
- Age-Restricted Items in Your Catalogue
- Configuring Your Raised Campaign Settings
- How to Cancel/Delete a Fundraiser
- Checkout Questions
- Configuring Campaign Display Settings
- Adding a Fundraising Thermometer to Your Website
- How a Goal's Total Is Worked Out
- Images on Your Fundraiser Page
- Linking Campaigns to an Overall Goal
- Adding Money Raised Offline to a Goal
- Setting Up an Overall Goal
- Pausing and Resuming a Fundraiser
- Sharing Your Public Goal Page
- Running Your Own Self-Hosted Fundraiser
Orders & Sales
View, edit, and fulfil orders and donations
Payments & Payouts
Payment methods, Stripe, fees, and payout timing
- Can Donors Give Anonymously?
- How Pricing Works for Australian Organisations
- Donation Receipts
- How Stripe Payments Work on Raised
- How to Mark a Bank Transfer as Paid
- Payment Options for Your Raised Campaign
- Understanding Processing Fees on Raised
- When Will I Receive My Stripe Payment?
- Getting Through Stripe Identity Verification
- Taking In-Person Payments with Tap to Pay
- Which Payment Methods You Can Offer
- Whose Bank Account the Money Goes Into
Peer-to-Peer / Teams
Set up and run team and individual peer-to-peer fundraising
Promotion & Marketing
Promote your fundraiser and engage your supporters
Account & Settings
Manage your account, security, and get support
Wholesalers
Guides for wholesalers and suppliers managing catalogues and orders.
Campaign Management
Manage fundraiser requests, orders, and fulfilment for your catalogues